Your Jiliz Questions,
Answered Straight Up

You must be 21 years old or above to register and play on Jiliz. This is in line with Philippine gaming regulations. Jiliz strictly enforces this age requirement — any account found to belong to a player under 21 will be suspended immediately and any funds returned. By registering, you confirm that you meet this age requirement.

No. Each player is allowed only one Jiliz account. Creating multiple accounts is a violation of the Jiliz Terms & Conditions and may result in all associated accounts being permanently suspended. If you've forgotten your login details, use the password recovery option on the Login page rather than creating a new account.

You can update most account details — including your contact number and password — directly from your Jiliz account settings after logging in. For changes to core identity information such as your registered name, you may need to go through a verification process. If you run into any issues updating your details, reach out to Jiliz support via the contact information in your account dashboard.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your Jiliz account and follow the instructions sent to your inbox. If you don't receive the reset email within a few minutes, check your spam or junk folder. Make sure you're using the same email address you registered with on Jiliz.

Jiliz supports the most widely used payment methods in the Philippines. You can deposit using GCash, PayMaya, BPI Online Banking, BDO Online Banking, and Metrobank. All transactions are processed in Philippine Peso (₱), so there's no currency conversion involved. More payment options may be added over time — check your Jiliz wallet for the latest available methods.

Most Jiliz deposits are credited to your account almost instantly — typically within a few seconds to a couple of minutes. GCash and PayMaya transfers are usually the fastest. Bank transfers via BPI, BDO, or Metrobank may occasionally take a few minutes longer depending on the bank's processing time. If your deposit hasn't reflected after 15 minutes, check your transaction history and contact Jiliz support with your reference number.

Yes, Jiliz has a minimum deposit amount to keep transactions manageable. The exact minimum may vary depending on the payment method you choose. You can find the current minimum deposit amounts listed in your Jiliz wallet when you select your preferred payment option. All amounts are in Philippine Peso (₱).

Jiliz does not charge additional fees on top of your deposit amount. However, your payment provider — whether that's GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the transfer method used. Always check with your payment provider if you're unsure about any charges on their end before completing a Jiliz deposit.

Log in to your Jiliz account and go to your Wallet section. Select the withdrawal option, choose your preferred payout method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you want to withdraw, and confirm the request. Withdrawals are sent back to the same account or e-wallet you used to deposit, as part of Jiliz's standard security process.

Withdrawal processing times on Jiliz vary by method. GCash and PayMaya withdrawals are typically processed within a few hours. Bank transfers to BPI, BDO, or Metrobank may take one to three business days depending on the bank's clearing schedule. Jiliz processes withdrawal requests as quickly as possible, but some delays may occur during peak periods or if additional verification is required on your account.

There are a few common reasons a Jiliz withdrawal might be delayed: your account may require identity verification, there may be an active bonus with wagering requirements still attached to your balance, or the withdrawal amount may have triggered a routine security review. If your withdrawal has been pending for longer than expected, log in to your Jiliz account and check for any pending verification steps, or contact support directly.

Yes, Jiliz applies both minimum and maximum withdrawal limits. The specific amounts depend on the withdrawal method selected and your account verification status. Fully verified accounts generally have higher withdrawal limits. Current limits are displayed in your Jiliz wallet at the time of your withdrawal request. All amounts are in Philippine Peso (₱).

The Jiliz game library includes a variety of titles across different categories. Current Jiliz games include King of Fishing, WM Live (live dealer), Teen Patti 20-20, Double Exposure Blackjack, Bird Catcher, and Win Drop. The library covers live dealer tables, card games, fishing arcade games, and casual drop games. Visit the Game page for the full overview.

Jiliz games use certified random number generation (RNG) systems and live dealer streams from established game providers. The outcomes of all Jiliz games are determined by these systems — not by the platform. Live dealer games like WM Live are streamed in real time with actual physical cards and equipment, so you can see every action as it happens. Jiliz is committed to transparent, fair gameplay across its entire game library.

No downloads are required to play any Jiliz game. All games run directly in your web browser — on desktop or mobile. Just log in to your Jiliz account, pick a game, and it loads instantly. The platform is optimised for Philippine mobile networks, so even on standard LTE connections in areas like Cebu, Davao, or Quezon City, the games load quickly and run smoothly.

Yes — all Jiliz games are fully playable on smartphones and tablets. The interface adapts to your screen size automatically, and touch controls work well across all game types. Whether you're on Android or iOS, you can access the full Jiliz game library through your mobile browser. For more details on the mobile experience, visit the App page.

The Jiliz Tips page is the best place to start. It covers practical strategies and advice for the games in the Jiliz library — from understanding bet sizing in card games to maximising your sessions in fishing arcade titles. Keep in mind that all Jiliz games involve an element of chance, so tips are about playing smarter, not guaranteeing wins.

Yes. Jiliz uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information is stored securely and is never sold to third parties. For full details on how Jiliz handles your data, read the Privacy Policy. If you have specific concerns about your data, you can contact Jiliz support directly through your account.

If you suspect unauthorised access to your Jiliz account, change your password immediately using the account settings page. If you're locked out, use the password recovery option on the Login page. After securing your account, contact Jiliz support to report the incident so the team can review recent activity and take any necessary protective action on your account.

Jiliz does not sell your personal data to third parties. Data may be shared with service providers who assist in operating the platform — such as payment processors — but only to the extent necessary to deliver the service. All data handling is governed by the Jiliz Privacy Policy, which outlines exactly what data is collected, how it's used, and your rights as a user.

Jiliz provides several tools to help players stay in control. You can set deposit limits to cap how much you add to your account per day, week, or month. You can activate a cool-off period to temporarily pause your account, or request self-exclusion to block access for a longer period. These tools are available directly from your Jiliz account settings. For more information, visit the Responsible Gaming page.

To request self-exclusion, log in to your Jiliz account and navigate to the Responsible Gaming section in your account settings. Select the self-exclusion option and choose the duration that works for you. Once activated, you will not be able to log in or place bets for the duration of the exclusion period. Jiliz takes self-exclusion requests seriously — they are processed promptly and cannot be reversed during the active period.

If you feel your gaming is becoming a problem, the most important step is to reach out for support. Start by using the self-exclusion tool in your Jiliz account to pause your access. You can also visit the Responsible Gaming page for guidance and resources. Jiliz encourages all players to play within their means and to treat gaming as entertainment — not as a source of income.